India-native entity Foo Falcon Tech Pvt Ltd · CIN U72900KA2022PTC163007 47 engineers paid · Apr 2026 14 US/UK companies on the entity 0 notices since founding 4 yrs on the books 5-day contractual Go-Live SLA $149/employee/month · first month free PF · ESI · S&E across all 28 states + 8 UTs Income Tax Act 2025 · Form 130 ready DPDP Act 2023 · 24-hr breach SLA
Omni-Channel CX in India · Versatile EOR

India omni-channel CX teams.

Phone, chat, email, social, video. India CX specialists operated on Versatile Employer of Record with shift-aware compliance, SLA-driven quality assurance, and integration to your support stack. $99-$249 PEPM per specialist.

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4 yrs On the books
47 Engineers paid · Apr 2026
14 US/UK companies on the entity
0 Notices since founding
Foo Falcon Pvt Ltd · CIN U72900KA2022PTC163007 · Incorporated 28 Jun 2022
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Used by 59+ global companies hiring engineers, designers, and operators in India

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Used by 59 companies hiring engineers, designers, and operators in India

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Modern CX is not just tickets.

Customers reach you across phone, chat, email, social media DMs, and increasingly video. The CX team you build needs specialists trained on each channel, infrastructure that consolidates the conversations into a single timeline, and SLAs that hold across channels. India produces the deepest CX talent pool in the world for this work. Versatile runs the employment compliance, integrates to your support stack, and handles the shift-aware labour overlays that India CX work requires.

You support across phone, chat, email

Multi-channel CX requires multi-channel-trained specialists. We source for the specific channel mix your operation runs.

You need shift coverage

India is +5:30 to +10:30 ahead of US zones. We configure shift patterns for US morning, US evening, or 24-hour coverage. Karnataka Shops & Establishments compliance for women-on-shift handled.

Tier 1 + Tier 2 specialists

Generalist Tier 1 ticket triage plus technical Tier 2 escalation specialists. Right-sized to your ticket complexity.

Integrated to your stack

Zendesk, Intercom, Help Scout, Freshdesk, Salesforce Service Cloud. Specialists work inside your tools; Versatile is the employer.

Quality assurance built-in

CSAT, first-response time, resolution time tracked at pod and specialist level. Weekly SLA dashboards.

Scales past 30

Same operational discipline that holds at 10 holds at 50. The compliance pipeline scales with you.

ItemVersatile handles
Cost per specialist (PEPM)$99-$249
Channels supportedPhone, chat, email, social, video
Time to active 10-person team8 weeks
Shift coverageUS morning / evening / 24-hr
Tools integrationZendesk, Intercom, Help Scout, Freshdesk, Salesforce
ComplianceVersatile EOR, Karnataka Shops & Est. held

India omni-channel CX team, across every channel.

Versatile Employer of Record · $99-$249 PEPM · Shift-aware compliance · 8-week onboarding

Map your CX team →

Same India operation. Different angle.

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Questions we hear most.

How is this different from your CX Support Pod?
Same product, different positioning. The Pod page emphasises the team-shape; this page emphasises the channel-coverage. The underlying CX team is the same: shift-aware, multi-channel, on Versatile Employer of Record.
Yes. Voice specialists require a different sourcing pattern and different training. We source from India's voice-support talent pool (Bangalore, Hyderabad, Noida, Gurugram, Chennai) and configure infrastructure to your dialer or CCaaS platform.
Yes. We source specialists with social-media-support experience and integrate to Sprout Social, Sprinklr, Hootsuite, or your platform.
Yes. QA Lead inside the pod runs sample-call/sample-ticket review weekly. SLA dashboards reported to your CX leadership monthly.

Hire in India. Without the panic.

Tell me about your first hire. I will reply on email inside 4-6 hours, with a draft offer letter attached. Then my support team takes the depth.

Hire your first one → or book a 30-min compliance call
$99-$399 · per employee · per month 5 day onboarding SLA 0 setup or exit fees 1st month free 59 companies served