Refund Policy

At Versatile, we stand behind our services. If you're not satisfied with our work, we're committed to making things right.

Refunds are available within 30 days of service start if:

• The service has not been actively used (no live payroll processed, no compliance filings submitted, no recruitment candidates placed) • The request is made in writing before the service is materially implemented • No statutory compliance obligations have been incurred

Once payroll has been processed or statutory filings have been submitted, refunds are not available as these obligations cannot be reversed.

When a refund is approved:

• The refund will be processed within 5-7 business days • Refunds are issued to the original payment method • All services will be terminated as of the refund date • We will handle final compliance and offboarding

For questions about your eligibility for a refund, contact us at [email protected] or message us on WhatsApp.

The following are non-refundable:

• Services already rendered (payroll processed, compliance filed, recruitment completed) • Statutory fees paid to government agencies • Time and resources spent on compliance work • Partial refunds for services partially used

If you have concerns about service quality, we encourage you to reach out to discuss before requesting a refund. We're committed to working with you to resolve any issues.